Privacy Policy

Last updated: October 8, 2026

Overview

Scalez ("Scalez," "we," "us") builds software apps for small businesses, including Shopify apps such as Scalez Barcode Scanner (together, the "Apps"), and operates the website at scalezbiz.com (the "Site"). This policy explains what information we collect, how we use it, and the choices you have. By using the Site or an App you agree to this policy.

Information we collect

When you install or use an App

• Your Shopify store domain and basic store details (such as store name and plan) needed to operate the App.
• An access token issued by Shopify, which lets the App act on your store with the permissions you approved (for example, reading and updating products and barcodes).
• The barcodes, SKUs, and product names you scan, enter, or upload, the product details returned for them (such as title, brand, description, images, category, and market prices), and the details you enter or edit before creating a product (such as price, weight, dimensions, tags, and collections).
• Subscription, billing status, and usage information (for example, number of scans used). Payments are processed by Shopify; we do not receive your card details.
• Technical logs, such as timestamps, error messages, and request identifiers, used to keep the App reliable and secure.

Our Apps are designed to work with product data. Scalez Barcode Scanner requests access to your products only, has no access to your customer or order data, and does not collect personal information about your customers or shoppers. If a feature ever requires customer data, we will request only the access it needs and update this policy.

When you visit the Site or contact us

• Messages and contact details you send us (such as your name and email address).
• Basic, aggregated usage analytics (pages viewed, referring site, device and browser type) collected through privacy-conscious analytics.

How we use information

• To provide, operate, maintain, and improve the Apps and the Site.
• To process subscriptions and enforce plan limits.
• To provide customer support and respond to your requests.
• To detect, prevent, and address security issues, abuse, and technical problems.
• To communicate important service updates. We do not sell your information.

Third-party services

We rely on trusted providers to run our services, and we share only what each one needs to do its job:

• Shopify: platform, app authentication, and billing.
• Cloud hosting and security providers: hosting for the App servers and databases, and hosting, delivery, and security for this website.
• Product-data providers: when you look up a barcode, the code is sent to third-party product databases to retrieve product details. We don't send your store's identity or any customer data. These providers handle the information they receive under their own privacy policies.
• Web search providers: used to find prices and images from online listings, and to search by the item name, vendor, or SKU you enter when a barcode has no match. Only the search terms are sent, not your store's identity or any customer data. These providers handle the information they receive under their own privacy policies.
• Sentry: error monitoring, so we can find and fix bugs. It may process technical data such as your shop domain and browser information.
• Crisp: optional in-app support chat, if you choose to use it.
• Instagram: our homepage may display recent posts from our Instagram account. When it does, your browser loads those images from Instagram's servers, so Instagram may receive standard technical information such as your IP address. Following us or opening a post takes you to Instagram, which has its own privacy policy.
• Email and support tools: to send and receive messages at scalezbiz.com addresses.

We may disclose information if required by law, or to protect the rights, safety, or property of Scalez, our users, or others.

Data retention and deletion

We keep App data for as long as your installation is active. When you uninstall an App, Shopify sends us a shop data erasure request about 48 hours later, and we delete your store's data then. A few limited records remain: a minimal record of your shop domain and the number of free scans used, which we keep so that uninstalling and reinstalling can't reset the free allowance (it contains no product or customer data), a shared cache of public product information keyed by barcode that isn't tied to any store, and records we must keep for legal or billing purposes. We also respond to Shopify's other mandatory privacy webhooks (customer data request and customer data erasure) within the timeframes Shopify requires.

Security

We use industry-standard safeguards, including encryption in transit, access controls, and limited storage of credentials. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your rights

Depending on where you live (including the European Economic Area, the United Kingdom, and California), you may have the right to access, correct, delete, or export your personal information, and to object to or restrict certain processing. To make a request, emailsupport@scalezbiz.com. We aim to respond within 30 days. We do not sell personal information or share it for cross-context behavioral advertising.

International transfers

Our providers may process data in the United States and other countries. Where required, we rely on appropriate safeguards for those transfers.

Children

Our Apps and Site are for businesses and are not directed to children under 16. We do not knowingly collect their information.

Changes to this policy

We may update this policy from time to time. We will post the new version here with a new "Last updated" date, and notify you of material changes where appropriate.

Contact

Questions about this policy or your data? Emailsupport@scalezbiz.com orhello@scalezbiz.com.